Hold for Hannah
You can ring us anytime and we will always be happy to chat. It took us by surprise then, when we recently received a phone call from one of our long-standing clients who, after being put through to their Planner, requested to be put back on hold.
Should we have been offended? What had we done wrong? No one likes to be put on hold, right?
As many of you will know, we joined forces with our sister company, Pilgrim Financial Planning in Wells 18 months ago, and we’ve discovered some incredible talent in and outside of the financial planning world. It is the talent of Hannah in particular (Pilgrim directors, Arnold and Julie Wills’ daughter) that has started the odd requests to be put on hold.
Since starting her singer career as a child at home around the piano with her father, Hannah has performed at the Royal Albert Hall, the Royal Opera House, the Royal Festival Hall and Barcelona Cathedral along with numerous venues across China and Hong Kong.
So, as always, we’d be delighted if you’d like to ring us for a chat, but, strange as it may sound, if you ring and simply ask to be put on hold, that’s fine too!
By Tim Ewins, Paraplanner, Brunel Capital Partners